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Tech Support that Supports Your Business

Technology is great - until it doesn’t work.  Our team of IT support specialists are trained to solve the problem, not just band-aid the latest issue.  We guarantee response times, so you're not sitting around wondering when you can get back on track.

IT Tech Support & Managed Services

No Contracts

No business owner likes surprises when it comes to expenses. We believe your technology costs should be predictable, which is why we work with customers on a recurring, flat-fee basis.  If you’re unhappy with our IT support services, you’re free to walk away at any time.

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Managed Services: All-You-Can-Eat Pricing

Our pricing model is simple.  Most IT companies hide their fees or nickel-and-dime you with change orders.  Our "All you can eat" pricing model covers all of your IT support and licensing to make sure your team can do their best work.  Best of all - we don't require long-term contracts.  If we don't do great work - you can walk away at any time.  How can we do that?  We make sure to re-earn your business with every interaction - affording us some of the highest customer retention rates in the industry.

IT Director Services

Would you like to have someone on your executive team help you make the right technology decisions? As a part of your IT support team, we will work with you as your Director of IT. 

  • Annual technology budget plans

  • Risk mitigation strategies, including employee security awareness training

  • Vendor negotiations (such as ISP or software renewals)

  • Security audits

Businessmen
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IT Tech Support

Help Desk

Phone, email, or chat-based support are available from our technical staff.  They carry advanced certifications from our vendor partners and industry trade associations - but most importantly they are trained to think like business people first!  No techno-jargon allowed.

Helpdesk

98.9

CUSTOMER SATISFACTION

PTG scored 98.9/100 based on 724 reviews in the last 90 days.

Support: Customer Sat Stats

Added Value

IT Support Benefits
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Security Hardening

Security is at the top of every executive's mind. We will work hard to keep the bad guys out and make sure you have a plan if you fall victim to cyber crime.

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Certified IT Pros

You will always be supported by certified IT professionals; we aren't learning on your dime.

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Fast Response

You will be blown away by our fast response times. While we work hard to keep issues from happening, sometimes things will happen. We are ready to support your team. 

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Never Locked into a Contract

If we don't do great work, you can terminate your contract at any time, for any reason.

Investment Chart

Business Scorecard

We provide our customers with a quarterly scorecard to help their business stay ahead of the latest trends in the industry.

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IT Support Ticketing System

Allow employees to easily submit service requests.

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Response Time

1

hr

CRITICAL
work has stopped

2

hrs

HIGH
work is impeded,
not stopped

4

hrs

MEDIUM
work is moderately
impacted

8

hrs

LOW
end user is
inconvenienced

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